• To exchange or return an item, you must send it to our office: Street: Maiquez 30, int 3.1. Post Code: 28009. Madrid, Spain.
  • The customer has 1 MONTH from receiving the order to make a return.
  • We work with unique garments and a small amount of production.  We can not make changes by size or similar you will receive your refund and you will be able to make the purchase again. Thanks for your understanding..
  • Returns must be sent in the same condition they are received.  Inside the original packaging and the order number.  If the garments are received in poor condition, the return will not be made.
  • The customer will be responsible for the shipping cost for the exchange and / or return.
  • After receiving the garment we will refund the full amount.
  • We will not accept any returns or exchanges on promotional or sale items.
  • If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following email address, indicating the error or defect, together with your personal data: help@nexticonbrand.com 


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